Ideal for the daytime or evening, this cream and metallic gold jacket with black contrast trims in soft jersey fabric is super chic. This would look wonderful with our classic black wide leg trousers and peplum top.
Please note, you can contact us at firstname.lastname@example.org for further assistance, between Monday-Friday 9.30am-4.30pm
If you email at the weekend, then we will get back to you on the Next Working Day excluding Bank Holidays. Thank you
Delivery & Returns
Standard Shipping - Royal Mail - Tracked - £3.49
Our orders are typically delivered Monday to Friday, excluding bank holidays (please note Saturday and Sunday are not classed as a working day. Parcels will be delivered to the delivery address you have provided. The parcel will be tracked and you will receive the tracking details. Your parcel does not require a signature if you choose this option.
Standard Shipping - Royal Mail - Tracked & Signed For - £3.95
Our orders are typically delivered Monday to Friday, excluding bank holidays (please note Saturday and Sunday are not classed as a working day) A signature is required upon delivery. Your parcel will be tracked for and you will receive an email with your tracking details.
If you are not in when we try to deliver, your order will be sent back to your local Royal Mail depot and they will leave a card through your door with instructions on how to get your order.
Once you receive a card, you can easily call the depot and re-arrange your delivery.
If you have not been left a card, then Royal Mail will send your order back to ourselves. If you do not contact us before it has arrived, then we will automatically contact you when we receive it to re-arrange delivery again with yourself.
If you have any queries relating to Delivery and Returns, please contact our Customer Service Department who will be more than to help at email@example.com
FREE UK RETURNS
Free UK returns are available for customers who order direct from our website.
FREE UK STANDARD DELIVERY
This is applicable to orders over £50.00 and excludes sale items.
FREE EUROPEAN/INTERNATIONAL DELIVERY
This is applicable to orders over £60.00 and excludes sale items
UK STANDARD DELIVERY - Tracked & Signed For - 48 Hours
For UK Customers – 2 working days delivery service
Orders dispatched Monday to Friday excluding bank holidays. Place orders before 3pm for same day dispatch
Parcels must be signed for
UK STANDARD DELIVERY - Tracked - 48 Hours
2 working days delivery service
Orders dispatched Monday to Friday excluding bank holidays. Place orders before 3pm for same day dispatch.
No signature required.
UK NEXT WORKING DAY DELIVERY
For UK customers – Next working day delivery service.
Orders dispatched Monday to Friday excluding bank holidays. Place orders before 3pm for same day dispatch. Saturday and Sunday are NOT classed as working days
Our standard charge for European delivery Mon – Fri is £7.99
Please note that it can take up to 5-7 working days for your order to be delivered.
Our standard charge for international delivery Mon –Fri is £9.99.
Please note that it can take up to 5-10 working days for your order to be delivered.
Please note that these charges only include delivery charges. Therefore non- EU customers will be responsible for any import duties and local taxes.
Returns for Lingerie
Unfortunately due to health & safety we are unable to accept returns of briefs. We DO NOT accept returns of briefs, if you return these you will not be refunded. If you wish to return a bra back to us, then this must be unworn in its original packaging with all original tags attached.
Our returns policy?
Returns are simple, straight forward and free of charge for UK customers. We guarantee to refund you any item you are not completely happy with when you return to us in a saleable condition within 14 days of receipt.
Please do not remove any labels or tags, and when returning items to us, please place the products in their original packaging.
How much does it cost to return an item?
UK customers - There is no charge for returning products from within the United Kingdom. A free returns label is included with your order. If you've misplaced your UK returns label, you can download a new one by clicking here. (Remember to add your order number if you download a new returns label - this can be found in Order History in My Account)
If you wish to return a product from outside of the United Kingdom, you must pay the cost of returning the product to us.
How do I return an item?
Please follow the below process for returning your parcel to us:
How do I return a faulty item?
How long will my refund take to be processed?
If you would like to return an item, we will refund you within 30 days of receiving your return. Please note, this is provided that the product returned is received back by us within the 14 day returns period, or is faulty.
Faulty products returned by you will be refunded in full, including a refund for the delivery charges for sending the item (where applicable). However if there is more than the returned faulty item in the same order, the delivery charge will not be refunded.
In the event that we do not receive your returned goods, we will ask you to provide the certificate of posting from the Post Office as proof of postage. We reserve the right to refuse a refund if you are unable to provide the certificate of posting.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
Can I exchange an item?
Unfortunately, we are not able to process exchanges at this moment in time. If you would like to return an item, please return your item as outlined in the above sections and we will happily process a refund for you. You can then re-order if you wish to do so.
What are my cancellation rights?
In addition to our returns policy, you can cancel your contract with us at any time within 7 working days beginning on the day after you receive the product(s) which are subject to the contract (the Cancellation Period).
To cancel your contract, you must notify us in writing within the 7 day Cancellation Period to: firstname.lastname@example.org
You must then return the products as outlined in accordance with (How do I return an item?) section above.
Please note that in order to cancel your contract, you must return all the products that were covered by the order. You must take reasonable care of the products that you wish to cancel and not use or wear them. If you cancel your contract with us, we will refund the amount due to you,excluding delivery charges, within 30 days of the day you have given notice of your cancellation.